At Hoole CE Primary School, we want everyone involved with our school to feel well supported. We believe that good pastoral support focuses on nurturing the individual needs of each child. We aim to build trusting and empathic relationships with all our pupils and their families.
Our Learning Mentor, Mrs Robertson is always available to support children and their families and ensure that all children are valued, nurtured and have the opportunities to acheive their goals. Mrs Robertson runs a lunch-time club in our Rocket Room for any child to attend if they are feeling vulnerable and our Sensory Garden provides a quiet calm space for reflection.
All our staff model to students how to look after themselves and others; encouraging them to seek help, support or advice whenever they need it.
Pastoral care underpins personal development and we know from experience that with outstanding pastoral care, students feel they belong and their self-esteem is able to flourish because they feel valued and cared for.
Supporting the pastoral needs of pupils sometimes involves working with external agencies. In these situations we ensure that a confidential, professional, non-judgemental and sensitive service is provided.
Childline (for children and young people only)
0800 1111 (UK), 24 hours a day
chat: chat online email web: www.childline.org.uk
Available 24 hours a day for children and young people, help and advice about a wide range of issues, talk to a counsellor online, send ChildLine an email or post on the message boards.
Samaritans (for adults)
116 123 (UK), 24 hours a day
email: email@example.com web: www.samaritans.org
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.
0300 123 3393 (Mon - Fri, 9am-6pm except bank holidays)
email: firstname.lastname@example.org web: www.mind.org.uk
Offers advice and support to service users; has a network of local associations in England and Wales to which people can turn for help and assistance.
Rethink Mental Illness
0300 5000 927 (Mon - Fri, 10am-2pm)
email: email@example.com web: www.rethink.org
Rethink Mental Illness works to help everyone affected by severe mental illness, such as schizophrenia and bipolar disorder, recover a better quality of life. It provides effective services and support and campaigns for change through greater awareness and understanding.
0845 767 8000 (6pm-11pm every day - local rate on BT landlines)
Support forum email: firstname.lastname@example.org web: www.sane.org.uk
SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.
For teachers and everyone working in education to boost health, happiness and wellbeing through individual support and great management.
NHS mental health services
Find local mental health services on the NHS website.
You can also get advice from NHS 111 phone service.
Mental health and wellbeing information
YoungMinds is the UK's leading charity committed to improving the emotional wellbeing and mental health of children and young people.
Honest information and support for young people in the UK on a range of issues.
Mental Health Foundation
Charity improving the lives of those with mental health problems or learning disabilities.
At its heart, MindEd provides practical knowledge that gives adults confidence to identify a mental health issue and act swiftly, meaning better outcomes for the child or young person involved.
Advice on depression, anxiety, ADHD & self-harm
YoungMinds Parents Helpline
0808 802 5544 (9.30 to 4.00pm, Mon- Fri)
We offer free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.
Eating disorder advice
0345 634 7650 - (Mon-Wed, 1pm-4pm)
Support forums (7 days a week) email: email@example.com
Beat provides helplines for adults and young people offering support and information about eating disorders and difficulties with food, weight and shape. We also have an email service and an online one to one service.